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Warranty

All Drive Products carry a full 3 year manufacturers warranty and carry a 30 day return warranty if DOA and 7 days if not DOA. All returns require an RMA number (See Information Page, Return Policy ). Contact us for a RMA number before returning. Customer is responsible for all return shipping.

New Product Limited Warranty
e4ServicesInc.com makes no representation, warranty or guaranty, express or implied regarding the Products except its standard form of limited warranty ("Limited Warranty"). e4ServicesInc.com may in its sole discretion modify its Limited Warranty at any time and from time to time.
Beginning on the date of shipment to its direct customer and continuing for the published warranty period, e4ServicesInc.com represents that the Products are new or, if they contain remanufactured or used components, are the equivalent of new in performance and reliability and warrants that each Product failing to function properly under normal use, due to a defect in materials or workmanship or due to nonconformance to the agreed upon specifications, will be repaired or exchanged, at e4ServicesInc.com's option and expense.
Customer will obtain a Return Material Authorization ("RMA") number from sales@e4ServicesInc.com prior to returning the nonconforming Product freight prepaid. e4ServicesInc.com will pay for transporting the repaired or exchanged Product to Customer.
Repaired, replaced or exchanged Product will be warranted for the repair warranty period in effect as of the date the repaired, exchanged or replaced Product is shipped by e4ServicesInc.com, or the remainder of the original warranty, whichever is longer. This Limited Warranty extends to e4ServicesInc.com's direct customer only and is not assignable or transferable.

Warranty Disclaimer
Except as set forth in writing in the Limited Warranty, e4ServicesInc.com makes no performance representations, warranties, or guarantees, either express or implied, oral or written, with respect to the Products, including without limitation any implied warranty (a) of merchantability, (b) of fitness for a particular purpose, or (c) arising from course of performance, course of dealing, or usage of trade.

Limitation of Liability
In no event shall e4ServicesInc.com be liable for costs of procurement of substitute goods by anyone or for loss of data, nor will it be liable for indirect, special, incidental, consequential, or other damages arising out of the purchase, use or performance of the Product, and whether or not it has been advised of the possibility of such damages. The foregoing allocation of risk is reflected in the price of the Product.

VOIDING THE WARRANTY

Product warranty is void if the Shield cover or top cover or any seal or label is removed or damaged, if it is improperly packaged, or if the drive experiences shock in excess of its Gs rating. For more information, please see our Warranty Void Checklist.
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e4 Warranty Void -Checklist
Drive top cover label
- missing completely, damaged, torn or swapped		 Casting
-chipped, broken, rusty or corroded
Drive
- HDA empty, damaged, Rusty, dented,
non-e4 parts returned instead of drive		 Drive's Serial Number
-mismatched top and side serial number
Missing bar
-coded information on top cover label		 Warranty seal
- damaged, removed
PCB/CHIPS
– damaged or cracked		 Shield cover
- damaged, missing
Any parts found obviously broken or
damaged will be warranty-void.		 Improper packing
– Drives not packed in ESD bags/shell
.
Effective Handling Practices
Unpacking and Handling Drives
  • Gently feed drive boxes down roll-racks.
  • Leave drive in its packaging until ready for use.
  • Use proper ESD protection.
  • Do not use an object to cut or pry open the ESD bag.
  • Handle drives by the HDA, not the PCBA.
  • Handle only one drive at a time.
  • Place the drive horizontally (PCBA facing up) on cushioned ESD-safe surface.
  • Do not stack drives.
  • Keep drives away from table edges.
    		•  Handling in Receiving and Storage Areas
  • Inspect for packaging damage (tears, crushed, corners, water stains).
  • Do not stack pallets.
  • Do not move unbound pallets.
  • Follow any unique stacking or handling instructions on boxes.
  • Do not store drives in heavy traffic areas.
  • Leave drives in shipping carton until ready for use.
    		•
    Electrostatic Discharge Damage
  • Always use a static wrist strap or heel straps (two).
  • Ground work surfaces.
  • Ground movable and stationary carts.
  • Remove static-charge producers (tape, sytrofoam, etc.)
    • Handling Rejected Drives
  • Same rules apply
  • Not all reject drives are defective.
  • Mishandling of defective drives may mask original failure.
  • Any handling damage or improper packaging voids the drive warranty.
  • Drives with rails or carriers need special packaging for transportation.
  • Proper packaging of returned drives – a must!
    		•  Handling at Assembly
  • Do not apply pressure to the PCBA.
  • Be careful not to lay drives on other objects.
  • Make sure that tools do not contact the PCBA.
  • Do not leave drives unsupported in a vertical position.
  • Do not force drives into a chassis or assembly.
  • Insert/remove connectors straight – do not use a rocking motion.
  • Be careful when inserting or removing shunts.
  • If an object is dropped into the PCBA, turn the drive over to remove the object.
  • Hand-start correct mounting hardware.
  • Report all potentially damaged drives to your supervisor.
    		•


    e4ServicesInc.com reserves the right to return the product un-repaired or impose repair charges on the above warranty-void conditions, and to modify or add to the existing criteria list when new rejects requiring void warranty are identified